Welcome to Vitality Journey. Your privacy is important to us, and we are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, and protect your information when you interact with us through our website, coaching programs, corporate services, and digital solutions.

If you have any questions or concerns, you can contact us at:
📧 Email: dannii@vitalityjourney.co.uk
📍 Address: 11 Ford Way

1. Who We Are

Vitality Journey provides menopause wellness services, including coaching, nutrition guidance, corporate workshops, and digital resources. Our website offers information about our services, booking options, and contact details for support.

2. What Data We Collect

We collect and process different types of personal data depending on how you interact with us.

2.1 Data You Provide to Us

• When You Book a Consultation or Service

  • Name, email address, phone number
  • Age (optional, but useful for personalized coaching)
  • Any health or wellness-related concerns you voluntarily share
  • Payment details (processed securely through third-party providers)

• When You Sign Up for Our Newsletter

  • Name and email address

• When You Contact Us

  • Your name, email, and message details

2.2 Automatically Collected Data

When you visit our website, we collect:

• Technical Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on the website, click interactions
• Cookies & Tracking Technologies: See our [Cookie Policy] for details

2.3 Corporate Client Data

For corporate partnerships, we may collect:

• Company name, contact person, business email
• Employee participation details (if workshops are booked)

We DO NOT collect special category data (e.g., medical diagnoses) unless you voluntarily provide it as part of your coaching or wellness journey.

3. How We Use Your Data

We use your data only for legitimate business purposes, including:

✔ Providing Services – To personalize coaching, process bookings, and deliver corporate wellness solutions.
✔ Communication – To respond to inquiries, send service confirmations, and update you on relevant wellness topics.
✔ Marketing – If you opt-in, we may send newsletters and special offers (you can unsubscribe anytime).
✔ Analytics & Website Improvement – To track website performance and enhance user experience.
✔ Legal Compliance – To meet regulatory requirements and maintain security.

4. Legal Basis for Processing Your Data

We only process personal data when we have a lawful basis under UK GDPR, including:

• Your Consent – When you opt into newsletters or provide health-related details for coaching.
• Contractual Obligation – When you book a service with us.
• Legitimate Interests – For customer support, marketing to existing customers, or business improvement.
• Legal Compliance – If required by law (e.g., tax or fraud prevention regulations).

5. Who We Share Your Data With

We will never sell your data. We may share limited data with:

🔹 Service Providers – Payment processors, email marketing providers, and scheduling tools (e.g., Stripe, Calendly).
🔹 Corporate Clients – If we deliver workplace wellness programs, but only with explicit agreement and consent.
🔹 Legal Authorities – If required by law, such as fraud prevention or regulatory compliance.

We ensure third-party providers adhere to UK GDPR standards to protect your data.

6. International Data Transfers

Our website and email providers may store data outside the UK (e.g., EU, US). If we transfer data internationally, we:
✅ Ensure adequate safeguards (e.g., Standard Contractual Clauses)
✅ Work with GDPR-compliant partners

7. Data Security

We implement strict security measures to protect your personal data, including:
🔒 Encrypted website (SSL security)
🔒 Secure payment processing through trusted providers
🔒 Access restrictions to sensitive data

While we take every precaution, no online transmission is 100% secure, so always use strong passwords and avoid sharing sensitive details via email.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Service records: Up to 7 years (for legal/tax reasons)
• Marketing data: Until you opt out
• Website analytics: 12 months for performance tracking

You can request deletion of your data at any time (see Your Rights below).

9. Your Rights Under UK GDPR

You have the following legal rights regarding your data:

✅ Access Your Data – Request a copy of the personal data we hold.
✅ Correct Inaccurate Data – Ask us to update or correct your details.
✅ Withdraw Consent – Opt-out of marketing or withdraw consent at any time.
✅ Request Data Deletion – Ask us to erase your personal data.
✅ Restrict Processing – Limit how we use your data in certain cases.
✅ Object to Processing – If we process data based on legitimate interest.
✅ Data Portability – Request transfer of your data to another provider.

To exercise these rights, email dannii@vitalityjourney.co.uk. We will respond within 30 days.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and analytics. See our [Cookie Policy] for details on:

• Essential Cookies (for website security and performance)
• Analytics Cookies (Google Analytics, user behaviour tracking)
• Marketing Cookies (only with consent)

You can manage cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify you via email.

📅 Last Updated: 06/03/2025

12. Contact Us

For questions or data privacy requests, contact:

📧 Email: dannii@vitalityjourney.co.uk
📍 Address: 11 Ford Way, Exeter, EX1 3ZT

If you believe your data rights have been violated, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.